Refund & Cancellation Policy

You may request a full refund within 7 days of the date of payment for a first-time plan purchase, provided you have not substantially consumed the AI credits included with that purchase.

“Substantially consumed” means more than 20% of the AI credits included in the plan have been used. Where more than 20% has been used but you are still within the 7-day window, we will consider a partial refund proportionate to the unused portion.

We also offer a free trial plan so you can evaluate the Service before paying. We encourage you to use it.

• Requests made more than 7 days after the date of payment.
• AI credit top-ups that have been used. Unused top-up credits purchased within the refund window may be refunded.
• Renewal payments for a subscription you continued to use. Cancel before the renewal date to avoid the charge.
• Amounts corresponding to AI credits already consumed, third-party fees already incurred, or discounts applied via coupon.
• Accounts terminated by us for breach of our Terms & Conditions, including the creation of fake or incentivised reviews.

Email contact@reviewsnext.com from the address registered to your account, with:

• Your registered email and business name.
• The payment or order reference (visible in your dashboard's payment history, and in your receipt email).
• The reason for the request — this is not required to qualify, but it helps us fix the underlying problem.

We acknowledge refund requests within 2 business days and aim to reach a decision within 5 business days.

Approved refunds are issued through Razorpay to the original payment method. Once we initiate the refund, the amount typically reaches your account within 5 to 10 business days, depending on your bank or card issuer. We cannot refund to a different account or payment method than the one used for the original payment.

Refunds are made in Indian Rupees for the amount actually received. Any currency-conversion difference or bank charge applied by your issuer is outside our control.

• You can cancel at any time from your dashboard, or by emailing support.
• Cancellation stops future renewals. It is not automatically a refund.
• You keep access to your paid features and remaining credits until the end of the billing period you have already paid for.
• After that date your account moves to the free tier; your data and history remain available subject to the free tier's limits.

If you were charged but your plan was not activated, or you were charged twice for the same purchase, contact us with the payment reference and we will verify it against our records and Razorpay's, and refund the incorrect charge in full. This is not subject to the 7-day window.

If a payment is failed or reversed by your bank, or a chargeback is raised, we may suspend the associated account until the matter is resolved. Please contact us before raising a chargeback — a direct refund is faster for both of us.

We may update this policy. The version in force is the one published on the date of your payment. See also our Terms & Conditions.

ReviewsNext (sole proprietorship)
Email: contact@reviewsnext.com
Phone: +91 86687 21925